Knowledge Base

Categories (7)

UH Username and MFA

Articles related to UH Usernames and access.
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Administrative and Business

Articles for various administrative and business processes for the University.
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Wifi and Network

Articles related to Wi-Fi, wired network, voice, voicemail, and other telephony services.
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Communication and Collaboration

Articles related to email, calendar and instant messaging.
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Computer, Device, and Printing Support

Articles related to Computer, Device and Printing Support.
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Teaching and Learning

Articles related to Teaching and Learning, including UH's Learning Management System (Lamaku)
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Security

Articles related to information security.
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Articles (3)

Pinned Article ITS - Computer Support Policy

The UH Information Technology Services (ITS) department provides technical support to Supported Users systemwide via the ITS Help Desk. UH users can contact the ITS Help Desk for support by calling, sending an email, connecting via Live Chat, or visiting the IT Center or ITS Computer Labs for walk-in support (Manoa campus only).

ITS - Government Issued Photo ID Requirements

The ITS Help Desk may ask for a copy of a government issued photo ID in order to identify a user when processing certain requests. Requests that require a copy of a government issued photo ID for verification include, but are not limited to password resets or the issuing of Duo Multi-factor Authentication bypass codes. As a government issued photo ID will contain Personally Identifiable Information, in order to protect the identities of our users it is necessary to send that information securely

ITS - Supported Software

This is a list of ITS supported software for Windows and Mac operating systems. ITS provides full technical support for the software and operating systems on this list, unless otherwise marked. ITS provides "best effort" support for software and operating systems not on the supported software list.