The following information is provided to help virtual server customers of Information Technology Services (ITS) Managed Services understand the nature of the backup procedures if they choose the ITS offered backup service. See more information at Data Center Services for pricing information.
It is highly recommended that your servers are backed up by the ITS backup solution, and backups are required for certain types of data. If you prefer to use a non-ITS backup solution, please see: Virtual Server: ITS Customer Backup Policy (non-ITS Backup Solution)
Important information to consider:
- Backups are performed by Veeam Backup and Replication, which takes backups with snapshots at the VM-level.
- File-level backups are possible. Please review the following information if your system is backed up by Veeam and a file restore is needed
- Please refer to the Virtual Hosting SLA on retention period for your backup. Backups that are beyond this retention period are automatically expired. Recovery is not possible after that, and neither the backup window nor retention period can be modified.
Backups are performed nightly, and are scheduled to start after work hours. The backup times vary based on load and amount of data to backup, so we cannot guarantee a specific backup time.
Upon request, we can initiate one test restore per year to ensure the integrity of the backups. Customers do not have direct access to the backups, and restore requests are initiated through ITS Managed Services (itscs@hawaii.edu). At this time, there are no additional fees to request a restore, pending availability.
To request a backup, we will need the following information:
- The name of your virtual server hosted by ITS Managed Services
- Which directories need to be backed up
- An estimate of how much storage space the backup will require
If there are any questions, please email itscs@hawaii.edu.