Overview
Your UH Username is your personal electronic key to Google@UH Email, UH network access, registration for UH classes, and various other services (link). You will need to provide the following information to create a UH Username:
- Your Legal Name (your name as it appears on your UH record)
- UH Number or Social Security Number
- Date of Birth
- Read and agree to the Executive Policy E2.210 (link)
Creating Your UH Username
Before you create your UH Username, you will need to meet the eligibility to obtain a username and create one using our established guidelines: UH Username - Policy and Guidelines (link).
- Go to www.hawaii.edu/username (link). This is a handy website to bookmark, as you will return here if you ever need to update or reset your password, change your security questions (password reset questions), manage MFA, or make other changes related to your UH Username.
- Click on Get a UH Username and complete the Check Status Form. You will enter your UH Number under Identification Number. If you had provided the University with your Social Security Number (SSN) during the application process or your employment onboarding, you may elect to enter your SSN under Identification Number.
- If you enter your information correctly, you will be then be asked to choose or create a UH Username and set your security questions (password reset questions).
- Please choose your UH Username carefully. Your UH Username will become your @hawaii.edu email address and will be used when logging into various UH services. Once selected, your UH Username cannot be changed except in specific circumstances (link).
- Please choose your answers to your security questions carefully and remember them. You will be challenged to answer your security questions exactly as you entered them should you ever forget your password and need to reset it online or if you contact the ITS Help Desk. Answers to your security questions are not case sensitive and can be two or more words.
- Next, you will be asked to create your set your password. Please refer to the UH Username and password guidelines when doing so, or your choices may be rejected by the system.
- After successfully creating your Username and Password, you will be directed to set up multi-factor authentication or MFA (link) for your UH account. The system will walk you through the MFA enrollment process. MFA enrollment is mandatory for all UH users and helps to secure your UH Username.
- ITS recommends users configure a smartphone with Duo Mobile (link) as their first device for the best experience.
While the online request system should be able to activate your UH Username, there are situations in which the system cannot fulfill your request. The most common error that users run into is “We are unable to find a good match for your information.”
This error usually occurs if the UH Username Management Database has not yet been updated with your information, or if there is a discrepancy in the record on file. Be sure to input your personal information as it appears on your student application or acceptance letter, and if you notice a discrepancy, please contact your home campus’ records office to update your record on file.
Please refer to the following articles on Username and Password requirements for more information.
Your UH Username, Secret Questions, and Password are created consecutively. If you receive an error message after attempting to create your password, check the details of the error message you receive.
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