Overview
@IDs are temporary IDs created for "new" records. An automated process then converts the @ID to a real UH ID number, generally within the same day. Manually intervention is needed when @IDs don’t convert. This article provides instructions on how to resolve various issues that could cause a record to get stuck as an @ID.
The @ID is not considered a valid UH ID. Without a real UH ID, students can't create a username and access UH services such as Lamakū, registration, etc.
Issues Preventing @ID Conversion
The below table notes various issues that prevent @ID from converting to UH ID and how to resolve them.
@ID Issues and Related Solutions
| Issue |
Solution |
| There is a special character in the student’s name. |
Deleting/replacing the special character will allow automatic conversion to resume. |
| The SSN already exists on another ID. |
On SPAPERS:
- Input the SSN as the ID.
- A warning will pop up if multiple records have the same SSN.
- Press tab on the keyboard to bring up the extended search.
- Click 'Press To See Result' to see the IDs numbers with that SSN.
If the IDs are for the same individual: Duplicate ID data must be transferred and cleaned. See Duplicate ID Process (link). The @ID record would be the one marked as DO NOT USE.
If the IDs are for different individual: The campus must contact students to resolve which SSN is incorrect.
Note: If one of the students was previously awarded financial aid, they are more likely to be the “correct” holder of the SSN. TSAAREV can be used to see if aid was paid for a student.
|
| Invalid SSN. |
Campus must contact student to correct SSN (preferred to prevent duplicate IDs) or remove it. See Invalid SSN Criteria. |
| No other issues but ID not converting. |
Submit a Duplicate Banner Records form (link) for further review by ITS. |
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Invalid SSN Criteria
Below are the criteria used to determine if an SSN is considered "invalid" and will stop an @ID from converting.
- SSNs beginning with the number “9”.
- SSNs beginning with the number “666” in positions 1 – 3. -- Exception for pseudo SSNs issued by the US Department of Education.
- SSNs beginning with the number “000” in positions 1 – 3. -- Exception for pseudo SSNs issued by the US Department of Education.
- SSNs with the number “00” in positions 4 – 5.
- SSNs with the number “0000” in positions 6 – 9.
- All nine characters are the same digit (ie. 000000000)
- 123456789 or 987654321 or 888000000
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