- Knowledge Base
The ITS Help Desk may ask for a copy of a government issued photo ID in order to identify a user when processing certain requests. Requests that require a copy of a government issued photo ID for verification include, but are not limited to password resets or the issuing of Duo Multi-factor Authentication bypass codes. As a government issued photo ID will contain Personally Identifiable Information, in order to protect the identities of our users it is necessary to send that information securely