Google@UH - How do I Prevent Emails from Being Incorrectly Marked as Spam when Using Google@UH Gmail?

This Knowledge Base article details how users can set up filters in Google@UH Gmail to stop legitimate emails from being automatically directed to the Spam folder.

Overview

This article provides instructions on using Gmail filters to bypass Google@UH's automated spam algorithm.

• Creating a Filter for a Particular Sender/Subject/etc
• Creating a Filter to Prevent any Messages from Going to Spam

Creating a Filter for a Particular Sender/Subject/etc.

1. Log in to Google@UH Gmail (link)
2. Click on 'Create a filter' (or within a message select 'More actions', then 'Filter messages like these')
3. Enter the criteria for your filter then click 'Next Step'.
4. Select the checkbox 'Never send it to Spam' and click on 'Create Filter'. You may also select the checkbox 'Also apply filter to the xx conversations below', which will apply the filter to existing messages.

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Creating a Filter to Prevent any Messages from Going to Spam

Warning: All messages which would have been labeled as Spam will be delivered into the Inbox.

1. Log in to Google@UH Gmail (link)
2. Click on 'Create a filter' (or within a message select 'More actions', then 'Filter messages like these')
3. In the 'Has the words:' field, enter "is:spam" (without quotes), then click 'Next Step'.
4. You should see a prompt "Warning: Filter searches containing "label:", "in:", "is:" criteria are not recommended". Click on 'OK'
5. Select the checkbox 'Never send it to Spam' and click on 'Create Filter'. You may also select the checkbox 'Also apply filter to the xx conversations below', which will apply the filter to existing messages.

This article is part of the Google@UH Gmail FAQs (link) article.

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