UH Username - How to Reset Your UH Password

Overview

This article provides instructions for you to accomplish a password reset. Depending on your situation, you may accomplish a password reset yourself. This article outlines different methods of resetting your password based on your situation.

• Online Password Reset
• In Person Password Reset
• By File Drop

Online Password Reset

One-Step Password Change

If you know your current password and want to change or update it, use our One-Step Password Change form by following these steps:

1. Visit https://hawaii.edu/username/
2. Select the One-Step Password Change button
3. Input your old password, new password, and new password confirmation
4. If your new password meets the requirements, your password will be updated and ready to use within 5 minutes

Forgot Your Password

If you do not remember your password or it isn't working, reset your password by following these steps:

1. Visit https://hawaii.edu/username/
2. Select the Check Account Status button
3. Fill out the Check Status Form by providing your first and last name, UH ID Number or full Social Security Number, and full date of birth
4. Verify your identity by selecting either Use Multi-Factor Authentication or Answer Secret Questions
5. Input your new password and new password confirmation
6. If your new password meets the requirements, your password will be updated and ready to use within 5 minutes

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In Person Password Reset

To do an in-person password reset, you will need to visit a campus representative and show an official government issued photo ID (link). Campus representatives can be found at www.hawaii.edu/myuhinfo/password-reset/ 

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By Contacting the ITS Help Desk

If you cannot reset your password online, and you are not able to visit a campus representative in person, you may contact the ITS Help Desk (link) for help resetting your password. The ITS Help Desk will need to verify your identity, which will consist of sending indentifying documentation to the ITS Help Desk via UH File Drop. The file drop must include the following information:

• Full name (first, middle, last)
• UH Username
• UH Number or last four digits of SSN
• Month/day of date of birth (MM/DD) (do not provide the year)
• Your telephone number
• Your ticket number (contact the ITS Help Desk (link) if you do not have a ticket number)
• A copy of your government issued photo ID (link)
   

File Drop Procedures

1. Visit www.hawaii.edu/filedrop and enter your name and email address in the "Non-UH Users" section (as you cannot log into the UH Users section if you've forgotten your password).
2. In the Recipient field, enter help@hawaii.edu
3. Check Require authentication
4. In the comment section, include your name, reason for the request, and ticket number (contact the ITS Help Desk (link) if you do not have a ticket number).
5. The comment/description section should NOT include any personal identifying information such as UH number and MM/DD of date of birth.
6. Click Proceed.
7. Click Choose File, and navigate to the document you created containing the required information (listed above).
8. If not included in the previous document, include a second file containing a scan/picture of your government issued photo ID.
9. Click Start Upload.

Please File Drop the request to the ITS Help Desk at help@hawaii.edu. After your documents have been verified, ITS Help Desk personnel will call you back with a new password.

After obtaining your new password from the ITS Help Desk, you should update your reset password to a password of your choice and update your password reset questions and answers so that you can perform an online password reset if you happen to forget your password in the future.

1. Visit https://hawaii.edu/username/
2. Click on Manage UH Account
3. Log in using your UH Username and password
4. Click on Change Password to update your password to a password of your choice
5. Click on Change Password Reset Questions to update your secret questions and answers

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