UH Username - Solution to Error: "We are unable to find a good match for your information."

Problem

  • When completing the Check Status Form, you are provided with the error "We are unable to find a good match for your information."

Resolution

  1. If you are using your full SSN for the ID Number, try to input your 8-digit UH ID number found on your campus ID card or acceptance letter
  2. Make sure the information you enter is inputted is correct and is what you submitted on your application or employment record (e.g. do not forget the hyphen if your last name has one)
  3. Check with your campus' records office or your personnel officer, to verify the record in UH's system(s) matches what you know
  4. If you are still encountering issues, contact the ITS Help Desk

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Cause

  • There is a discrepancy of information on the database for the UH Username Management page
    • Students: This could have been a typo when you entered your information during  the application process
    • Faculty/Staff: This could have been a typo you or your personnel officer made on your employment record

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