Proofpoint - How to Manage Your Safe/Blocked Senders Lists

Overview

This article provides instructions for you to manage your safe or blocked senders lists. Adding senders to your safe senders list allows all future email sent from an address to bypass your personal quarantine and flow directly into your inbox regardless of whether Proofpoint evaluates the email as spam or low priority.

  • This is useful if you trust all emails coming from a particular source and their emails sometimes end up in your personal quarantine
  • Adding senders to your blocked list causes all future email sent from an address to always filter into your personal quarantine and never flow directly into your inbox
  • This is useful if you would like to block all future emails coming from a particular source

You have two ways of doing this:

Daily Digest

Adding Senders to Your Safe Senders List

To add senders to your safe senders list from your daily digest:

  1. Click on the Release and Allow Sender link under the Action column next to the email sent by the address you wish to safe list
  2. This will release the email to your inbox and add the sender to your safe senders list
  3. Repeat this process for any other emails in your daily digest with different senders that you wish to safe list

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Web Portal

Adding Senders to Your Safe Senders List

To add senders to your safe senders list from the web portal:

  1. Check the checkbox next to an email or multiple emails that you want to release to your inbox
  2. Click Release and Allow Sender in the toolbar
  3. You can also click into an individual email to view additional details and then click Release and Allow Sender in the toolbar

Adding Senders to Your Blocked Senders List

To add senders to your blocked senders lists from the web portal:

  1. Check the checkbox next to an email or multiple emails that you want to release to your inbox
  2. Click Block Sender in the toolbar
  3. You can also click into an individual email to view additional details and then click Block Sender in the toolbar

Managing Your Safe/Blocked Senders List

To add or remove senders from your safe/blocked senders list:

  1. Click on Lists in the lower left-hand corner
  2. In the left-hand navigation menu select the list you’d like to manage - either Safe Senders List or Blocked Senders List
  3. From here you will see a list of all entries in your selected list
  4. To add a new entry, click New from the toolbar
  5. To edit an existing entry, check the checkbox next to the entry you wish to edit then select Edit from the toolbar
  6. To delete an existing entry, check the checkbox next to the entry you wish to edit then select Delete from the toolbar

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