Proofpoint - How to Use Your Personal Quarantine

Overview

This article provides instructions for you to manage your personal quarantine.

Releasing Quarantined Emails to Your Inbox

This section will go over how to release emails from your Proofpoint quarantine into your inbox. Please keep in mind the following two actions:

  • Release - Releases the selected email into your inbox
  • Release and Allow Sender - Releases the selected email into your inbox and adds the sender to your safelist. This allows all future emails from the sender(s) to bypass your personal quarantine

Daily Digest

To release quarantined items from your daily digest to your inbox:

  1. Click on the Release link under the Action column next to the email you want to release
  2. Repeat this process for any other emails in your daily digest that you wish to release

Web Portal

To release quarantined items from the Web Portal:

  1. Access your personal quarantine (link)
  2. Check the checkbox next to an email or multiple emails that you want to release to your inbox
  3. Click Release in the toolbar
  4. You can also click into an individual email to view additional details and then click Release in the toolbar

Back to Top

Turning on Restrictive (Spam and Low Priority) Filtering

By default, only spam filtering is turned on. To also turn on "low priority" message filtering:

  1. Access your personal quarantine (link)
  2. Click on Profile (bottom left hand column)
  3. In Settings, under What type of spam detection do you want?, select Restrictive to include low priority email message filtering
  4. Click Save

Back to Top

Requesting On-Demand Quarantine Digest

You can request an on-demand digest at any time to see an up-to-date list of emails contained in your personal quarantine. Unlike the automated daily digests which only show emails that arrived in your personal quarantine since the last daily digest was sent, on-demand digests will list the latest (chronological) emails in your personal quarantine.

Daily Digest

From any daily digest email, click on the Request On-Demand Quarantine Digest link.

Web Portal

From the web portal:

  1. Access your personal quarantine (link)
  2. Select Options from the toolbar
  3. Then select Request Digest

Back to Top

Opting Out of Receiving Daily Digest

To opt out of receiving the daily digest:

  1. Access your personal quarantine (link)
  2. Select Profile from the toolbar
  3. Then select Send digest with new messages in my Email Quarantine Daily Digest
  4. Click Save

You can opt back in at any time by returning to the web portal and checking that option again.

Back to Top

Print Article