Overview
This article compiles a list of frequently asked questions about Proofpoint.
What if I want to keep an email for longer than 30 days?
It is recommended that you release any emails that you’d like to store longer-term to your inbox.
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Why didn't I get a daily digest today?
You will only receive a daily digest if new emails have been filtered to your personal quarantine since the last time you received a digest.
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Do I need to take any action on messages in my personal quarantine?
It is recommended to review your daily digests for email that you want to release to your inbox. As email in your personal quarantine will be deleted after 30 days, you have a limited window within which you can review and release emails in your quarantine.
For email that you do not want to release, no further action is required on your part. Email can simply remain in your quarantine until they are deleted after 30 days.
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Do I need to delete email in my personal quarantine?
No, email will be automatically deleted after 30 days. You do not need to manually delete email in your personal quarantine.
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Can I change the time at which I receive my daily digest?
Unfortunately, no. Users cannot specify at which time they will receive the scheduled daily digests. Digests are currently scheduled to be sent beginning at 7:00 AM daily. Alternatively, users can request an on-demand digest at any time or visit the web portal to review their personal quarantine at any time.
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I can’t find a message in my personal quarantine. Where did it go?
Emails are only stored in your personal quarantine for 30 days. If the email you’re looking for is older than 30 days, it will have been deleted.
If you had already released an email from your personal quarantine, you will find it in your inbox or possibly other folders/labels at your Google@UH Gmail (remember, any filters you have configured within your Google@UH gmail will still trigger on matched email released from your quarantine).
If you have many messages in your quarantine and are having trouble finding what you're looking for, try searching your quarantine for the sender or a part of the subject by clicking “Find” in the toolbar of the web portal.
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Will I see all filtered messages in my personal quarantine
All spam and low priority email quarantined within the last 30 days will be visible in your personal quarantine.
To better protect users, proofpoint will block more dangerous or malicious types of email (phishing, malware, etc.) before ever reaching a user’s personal quarantine or inbox and thus users will be unable to view or interact with these types of messages.
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How do I identify my daily digest?
You will receive your daily digest every morning beginning at 7:00 AM. Other details of the daily digest are as follows:
from: Email Quarantine Daily Digest <noreply@hawaii.edu>
to: username@hawaii.edu
subject: Email Quarantine Daily Digest: X Total Messages (‘X’ representing the number of new messages that have been quarantined since the last daily digest was sent)
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What's the difference between my personal quarantine and my Gmail 'Spam' folder?
In concept, the two are very similar. However, Proofpoint's personal quarantine adds an additional layer of defense by safely allowing users to review messages before they arrive in their inbox. This can help prevent accidental clicks on advertisements or attachments, the loading of tracking cookies/images, and unintentionally providing data on your activity to third parties.
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Do I need to be using a certain device or email client for URL Defense to work?
No, URL Defense is device and network-agnostic. URL Defense will work to protect you whether you are using Google@UH Gmail on the web, a mail client like Outlook or Thunderbird, or checking your email on your mobile device.
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What if the malicious actor changes the website after the email is delivered to me?
“Delayed phishing” or “post-delivery weaponization” is a process where a malicious actor initially sends an email with a link that routes to a harmless website, then later weaponizes the link by redirecting to a malicious site or replacing the harmless website content with malicious content. This is effective in fooling some email protection methods that only scan websites upon email delivery, leaving users who view the email after the link has been weaponized vulnerable.
Conversely, URL Defense performs its scans of websites when a link is clicked by a user and thus is still effective in blocking delayed phishing attacks. Regardless of if or when a destination website changes, URL Defense will always scan the website you’re about to visit.
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What if a website I visited was identified as malicious and blocked by Proofpoint?
If URL Defense identifies the website you’re about to visit as malicious it will send you to an informational page explaining that the website was blocked and why. You will not be directed to the destination website. Blocked pages are automatically reported for analysis and no further action is needed on your part.
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