Overview
To better protect UH, Proofpoint will block highly malicious types of email (phishing, malware, etc.) before ever reaching a your personal quarantine or inbox and, thus, you will be unable to interact with these more dangerous types of messages.
Proofpoint is the University's email security gateway, providing additional malware, phishing, spam, and targeted attack protection.
- Proofpoint automatically evaluates all incoming email and protects against spam, malware, phishing, spoofing, and enforces other content policies for the University
- Email messages that are evaluated as spam will be delivered to your personal quarantine for their review instead of being sent directly to their inbox
- This personal quarantine serves as an additional layer of defense while still providing you with the control to manage the emails that Proofpoint is filtering
- Each person has their own personal quarantine
- You will be notified of new messages in their personal quarantine via a daily digest sent by email
- You can also review messages in their personal quarantine at any time by visiting the quarantine web portal
- Messages stored in your personal quarantine will be automatically deleted after 30 days
Read more about Proofpoint quarantine here:
Quarantine Daily Digest
You will receive a daily digest that will provide a list of any new emails that have been placed in your personal quarantine within the last 24 hours.
- These daily digests will be delivered to you every day beginning at 7:00 AM
- Emails in your personal quarantine are organized into spam or low priority (unsolicited invitations, newsletters, etc.) categories
- From the emailed daily digest, you can review the sender, subject, and sent date/time of an email and can perform quick actions to release an email to your inbox or add a sender to your personal safe list
- From the daily digest, you can also quickly pivot to the email quarantine web portal to further manage your personal quarantine
Back to Top
Quarantine Web Portal
The quarantine web portal provides you with additional tools to manage your quarantine. In the web portal, you can:
- View full email details including the body of a message
- View all emails still stored in your quarantine
- Add or remove senders to or from your safe and block lists
- Delete emails stored in your quarantine
- Modify your daily digest preferences
Back to Top
Spam vs Low Priority
Quarantined email in both the daily digest and web portal will be organized into two categories: Spam and Low Priority. In the daily digest, separate tables for Spam and Low Priority (with one email per row) will be presented to users. In the web portal, users will need to navigate between the Spam and Low Priority folders using the left-hand folder navigation menu.
Spam
Spam emails, sometimes referred to as “junk emails”, are unsolicited email messages. Often these messages are sent in bulk and will contain advertisements or will be commercial in nature. Spammers obtain email addresses from compromised websites or email lists, by harvesting compromised users’ address books, or by buying/trading address lists with other malicious actors. Some spam messages are not only annoying, but potentially harmful - used as a mechanism to direct users to malicious websites, broadly drop malicious programs or files as attachments, or con/scam users out of money.
Low Priority
Low Priority emails are often newsletters, invitations, or announcements from companies or services that users may have knowingly or unknowingly signed up for. Sometimes services that users sign up for may not inform users that they will be adding them to mailing lists or may share a user’s email address with other businesses without plainly stating it to users at the time of sign-up. What is considered wanted or unwanted low priority email may differ from user to user, so it may be prudent to more carefully review messages quarantined as low priority.
Back to Top