'Ohana Users - How to Enroll in 'Ohana Online Services

Overview

This article provides instructions for you on how to enroll in 'Ohana Online Services. University of Hawaii users can maintain access to their email and online services after leaving the university by enrolling in 'Ohana Online Services. You must enroll before your official affiliation with UH end or within the 180-day grace period after leaving.

Enrolling in 'Ohana Online Services During Your Grace Period

Once the UH Identity Management System (link) detects that you are no longer affiliated with the University of Hawaii (i.e. you are no longer an active student, staff, faculty, or department affiliate), your UH Username will be placed in a 180-day grace period. These instructions describe the steps you need to take to enroll in our 'Ohana online services during the grace period, which will preserve your UH email account, in addition to other 'Ohana online services (link).

  1. Navigate to the UH Username Management site (link) and click Manage UH Account
  2. Login with your UH Username and password
  3. Once you are logged in, you should see a Enroll in our 'Ohana online services button. Click on this button before the expiration date stated in red.
    Note: If the button is grayed out (not clickable), or if there is a red X next to You have setup your secret Questions and Answers, this means you need to setup two secret questions and answers before you can enroll. To do this, click on the Secret Questions and Answers link.
  4. You should see a confirmation message that your enrollment was successful. You will receive a renewal notification via email when your enrollment is three months from expiring.

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Pre-enroll into 'Ohana Online Services Prior to Leaving UH

At any time prior to leaving the University, you may choose to pre-enroll into 'Ohana. Doing so will automatically enroll you into 'Ohana online services once you are no longer affiliated with the University and requires no further action on your part. Please note that even if you decide to pre-enroll into 'Ohana, you will still be required to renew your 'Ohana enrollment annually (link)

  1. Navigate to the UH Username Management site and click on Manage UH Account
  2. Log in with your UH Username and password
  3. Click on the How do I keep my email after I leave UH? link under the Ohana Online Services section.  If you do not see this link, it means you are not eligible to pre-enroll in 'Ohana online services
  4. Click on the I changed my mind. I want to keep my email address. link to pre-enroll
  5. After clicking the link, you will notice that the text will have changed to indicate that You have opted to keep your email address after you leave the University of Hawaii. The link will also have changed to allow you to cancel your pre-enrollment should you decide to do so in the future. You will also receive an email notification confirming your pre-enrollment.

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